DH77 Privacy Policy
– How We Protect Your Data

1. Who We Are

DH77 operates the online gaming and entertainment platform accessible at dh77.onl and via the official DH77 mobile application. References to "DH77", "we", "us" or "our" in this Privacy Policy refer to the operator of the DH77 platform.

DH77 is the data controller for the personal information you provide when registering an account, making deposits, placing bets, or contacting our support team. This means we are responsible for deciding how your personal data is collected, stored and used. If you have any questions about how your data is handled, please contact our support team through the live chat feature available on the website and in the app.

This Privacy Policy covers all personal data processed in connection with your use of the DH77 platform. It should be read together with our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and DH77.

2. Data We Collect

DH77 collects personal data in the following categories depending on how you use the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless required for a specific responsible gaming measure you have requested (for example, a self-exclusion based on a health concern). In such cases the data is used solely for the purpose stated.

Where you choose not to provide certain data — for example, verification documents — we may be unable to process withdrawals or keep your account open, as some data is required by our internal compliance processes.

3. How We Use Your Data

DH77 uses your personal data for the following purposes:

• Account management: Creating, maintaining and securing your DH77 account. This includes verifying your identity, processing your login and keeping your account preferences saved.
• Payment processing: Processing your PKR deposits and withdrawal requests via JazzCash, Easypaisa, Raast, Bank Transfer and card payments. Your payment reference details are used solely for transaction processing.
• Platform personalisation: Showing you relevant game recommendations, Cricket and PSL betting markets and promotions based on your activity on the platform. This is done using anonymised usage data.
• Customer support: Responding to your live chat messages, resolving account queries and investigating complaints. Support chat transcripts are retained to maintain a record of interactions.
• Fraud prevention and security: Detecting and investigating suspicious account activity, including potential bonus abuse, money laundering, underage access and unauthorised logins.
• Responsible gaming: Monitoring your gaming patterns to identify potential problem gaming behaviour and to apply any responsible gaming limits or exclusions you have requested.
• Platform improvement: Analysing aggregated usage data to improve game performance, payment flow reliability and the overall platform experience for Pakistan players.
• Legal and compliance obligations: Retaining transaction records and identity documents as required for internal compliance and anti-fraud processes.

DH77 does not use your personal data for unsolicited third-party marketing, and we do not share your data with advertising networks.

4. Legal Basis for Processing

DH77 processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the services you have signed up for, including account management, payment processing and game access.
• Legitimate interests: We process certain data — such as device and usage data — based on our legitimate interest in maintaining platform security, preventing fraud and improving the user experience for Pakistan players.
• Legal obligation: We retain certain records to comply with applicable anti-money laundering, fraud prevention and internal compliance obligations.
• Consent: Where we send you optional communications such as promotional emails or push notifications about PSL betting offers, we do so on the basis of your consent. You can withdraw this consent at any time through your account settings or by contacting support.

5. Payment Data and Financial Information

All transactions on DH77 are processed in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or Bank Transfer, the relevant transaction details are processed by the respective payment provider. DH77 receives a transaction reference and confirmation status — we do not store your full JazzCash PIN, Easypaisa MPIN or bank card number on our servers.

Payment providers such as JazzCash and Easypaisa operate under their own privacy policies and terms of service. DH77 has no control over the data handling practices of these providers beyond what is specified in our agreements with them. We select payment partners who maintain appropriate data security standards.

Transaction history — amounts deposited, amounts withdrawn, dates — is retained in your account for your own reference and for our internal compliance records. You can view your full transaction history in the account section of the DH77 app or website at any time.

6. Cookies and Tracking

DH77 uses cookies and similar technologies to keep the platform running smoothly and securely. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function. These keep you logged in during your session, remember your language preference and maintain your active game session. You cannot opt out of essential cookies while using the platform.
• Performance cookies: Collect anonymised data on how players use the site — for example, which game categories are most popular and where players experience loading delays. This helps us improve the platform. No personally identifiable information is included.
• Security cookies: Used to detect fraudulent login attempts, identify suspicious device behaviour and protect your account from unauthorised access.
• Preference cookies: Remember your display preferences and notification settings so you do not have to re-set them each time you log in.

DH77 does not use third-party advertising or retargeting cookies. You will not see DH77 advertisements following you around other websites as a result of cookies set by us.

Most browsers allow you to control cookie settings through the browser preferences menu. Blocking essential cookies will affect your ability to log in and use the platform. Blocking performance or preference cookies will not prevent you from using the core features of DH77.

7. Third-Party Data Sharing

DH77 shares your personal data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and Bank Transfer partners receive transaction data necessary to process your PKR deposits and withdrawals. Each provider handles this data under their own privacy policy.
• Identity verification providers: Where we use a third-party service to verify your identity documents (for example, to confirm your age or identity for withdrawal processing), that provider receives only the data necessary for the verification check.
• Game providers: Casino and Bingo game providers may receive your anonymised player session data (for example, a session token) to deliver the game to your device. They do not receive your full name, payment details or contact information.
• Fraud prevention and security services: We may share device and behavioural data with security service providers who help us identify fraudulent account activity or detect automated bot behaviour on the platform.
• Legal and regulatory requests: DH77 will disclose personal data where required to do so by a valid legal process, court order or to protect the rights, property or safety of the platform and its users.

We do not sell your data to data brokers, advertising networks or any third party for commercial marketing purposes. All third-party service providers engaged by DH77 are required to handle your data in accordance with appropriate security and confidentiality standards.

8. Data Retention

DH77 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with the following guidelines:

• Active accounts: Your account data, transaction history and usage records are retained for the full duration your account is open.
• Closed accounts: Following account closure, we retain your identity and transaction records for a period necessary for fraud prevention and internal compliance purposes. After this period, data is securely deleted or anonymised.
• Support records: Live chat transcripts and support emails are retained for up to 24 months following the last interaction, to allow us to handle any follow-up queries or disputes.
• Marketing consent records: Where you have given consent to receive promotional communications, we retain a record of that consent for as long as the consent is active and for a period after it is withdrawn, for audit purposes.

When personal data is no longer required for any of the purposes described in this policy, we securely delete or anonymise it. Anonymised data — where all identifying information has been removed — may be retained indefinitely for platform analytics purposes.

9. Security Measures

DH77 takes the security of your personal data seriously and applies the following measures to protect it:

• TLS encryption: All data in transit between your device and DH77 servers is encrypted using Transport Layer Security (TLS). This applies to the website and the mobile app.
• Password hashing: Your account password is never stored in plain text. It is processed through a one-way hashing function so that even internal DH77 staff cannot read it.
• Two-factor authentication: DH77 supports additional login verification measures to protect your account from unauthorised access.
• Access controls: Access to personal data within DH77's systems is restricted to staff who require it to perform their job. All internal access is logged and monitored.
• Regular security reviews: DH77 conducts periodic reviews of its security infrastructure and data handling practices to identify and address vulnerabilities.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, DH77 will notify affected players promptly and take all necessary steps to mitigate the impact.

You can help keep your account secure by using a strong, unique password, not sharing your login details with anyone, and logging out of DH77 when using a shared device.

10. Your Rights

As a DH77 player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data DH77 holds about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update most account details directly in your account settings.
• Right to erasure: You may request deletion of your personal data. We will action erasure requests where there is no overriding legal or compliance reason to retain the data. Note that certain records — such as transaction history — may need to be retained for a fixed period for internal compliance purposes even after account closure.
• Right to restrict processing: In certain circumstances you may request that we limit how we use your data while a complaint or query is being resolved.
• Right to data portability: You may request a copy of the data you have provided to DH77 in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional push notifications about PSL offers — you can withdraw that consent at any time through your account notification settings or by contacting support.

To exercise any of these rights, please contact our support team via live chat. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days.

11. Children's Privacy

DH77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are aged 18 or above, and we may request identity documents to verify this.

If DH77 discovers or has reason to believe that a registered account belongs to a person under 18, the account will be suspended immediately. Any deposits made will be returned and any winnings generated will be voided. The personal data associated with the underage account will be deleted as soon as it is no longer needed for the purpose of investigating the underage access.

Parents and guardians who are concerned that a child may have accessed DH77 should contact our support team immediately via live chat so we can take appropriate action.

12. Updates to This Privacy Policy

DH77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. The date of the most recent revision is shown at the top of this page.

Where a change is material — meaning it significantly affects your rights or how we handle your data — we will notify registered players through the DH77 app notification system or via your registered email address before the change takes effect. This gives you the opportunity to review the update and, if you disagree, to contact us or close your account before the new policy applies.

Minor or administrative changes — such as clarifying existing wording without altering meaning — may be made without prior notice. It is good practice to review this page periodically to stay informed about how DH77 handles your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, how DH77 handles your personal data, or you wish to exercise any of your data rights, please get in touch with our support team. The fastest way to reach us is through the 24/7 live chat available on the DH77 website and mobile app.

You can also reach us by email for formal privacy-related queries. Our contact address is shown in the footer of this page. Please include your account username and a clear description of your query to help us respond promptly. We aim to acknowledge all privacy-related emails within 24 hours and to provide a full response within five business days.

For general account support — including deposit issues, withdrawal status, Casino game queries and responsible gaming tools — live chat remains the quickest route to a resolution. Our support team is available around the clock and can handle the majority of queries in real time.